Terms and conditions of sale

Ordito.art is a service of CATS S.R.L., registered office Via Friuli 8/B, 20135 Milano (MI), Italy, VAT no. and tax code 08558220961, registered with the Milano Monza Brianza Lodi Companies Register under REA no. MI-2033649, share capital eur 10,000.00 subscribed, eur 2,500.00 paid up ("the Seller", "we", "us"). You can contact us at ordini@ordito.art and by certified email (PEC) at cats@legalmail.it.

These terms govern the distance sale of the products offered on ordito.art ("the Site") to consumers and business customers. The terms that apply are those published when you place your order: before payment we ask you to accept them expressly, and the order confirmation you receive by email states the version you accepted.

Provisions intended specifically for consumers (individuals buying for purposes outside their trade or profession) do not apply to customers buying as a business or professional.

You must be an adult to buy. The countries we deliver to are listed on the Shipping page.

We sell jacquard textile products (for example blankets, cushions, wall hangings, tea towels, runners and placemats) made to order from the images you upload and the choices you make in the editor. Production is carried out by a partner weaving workshop in Chieri (Turin), Italy.

The main characteristics of each product (size, fibre composition, care instructions, dimensional tolerances and the appearance of the reverse side) are shown on the product page.

Jacquard fabric reproduces the image by interlacing a limited number of coloured yarns. The preview in the editor is a simulation produced by our own rendering engine: it is indicative, not identical to the result. The finished product may differ in tone, contrast, saturation and detail from what you see on screen, which also depends on your device settings. These differences are a characteristic of the product, accepted by you before purchase, and not a lack of conformity.

The images you upload remain yours. By uploading them you confirm that you created them or hold all rights and consents needed to use them and have them reproduced on fabric, including the consent of any identifiable people shown (and of parents or guardians for minors), and that they do not infringe third-party rights or the law. The full rules, including content we do not accept, are in the Content and AI rules.

To perform the contract you grant us a free, non-exclusive licence, limited in time to the performance of the contract and to the retention periods stated in the Privacy notice, to: store the images, process them to create previews and weaving files, send them to the providers that help us run the service (including, when an artificial intelligence transformation is applied, the provider of the model) and transmit them to the weaving workshop that makes the product. We do not use your images for advertising, portfolios or model training without your separate, express consent.

On some products the Site transforms the image with artificial intelligence using predefined styles (for example watercolour or pop art): you can choose the style yourself or, where the product provides for it, the transformation is applied automatically after upload. In the editor you can always go back to the original image. The result is generated automatically by a third-party model, may contain inaccuracies, unexpected elements or alterations of the subject, and must be checked by you before purchase: choosing to buy a product with the transformed image is your decision.

We may refuse or cancel an order containing content that does not comply with the Content rules; in that case we will notify you and refund the full amount paid. We are not required to review uploaded images in advance, but the weaving workshop sees them during production and may report manifestly unlawful content to us.

You will indemnify us against third-party claims arising from images that infringe the rights of others through your fault, to the extent permitted by law.

The technical steps to conclude the contract are:

• choose the product, upload your image and complete the personalisation in the editor up to the preview;
• add the design to the cart and choose the delivery country;
• at checkout, enter your address, any invoice details and discount codes, check the summary (final price, VAT, shipping costs, any duties and indicative lead times) and confirm the required statements (acceptance of these terms and of the differences between preview and fabric, acknowledgement that there is no right of withdrawal, and duties where applicable);
• you are redirected to the secure payment page of our provider (Stripe) and complete payment with the button that entails an obligation to pay.

Until the last step you can go back and correct any data, edit the design or empty the cart. The contract is concluded when payment is authorised; immediately afterwards you receive an order confirmation by email, with the summary, the version of these terms you accepted with their full text, and information on the guarantee and the exclusion of withdrawal. We recommend that you keep it.

The contract is stored in our systems and your orders can be viewed in your account (Orders section). The contract may be concluded in Italian or English.

We may decline or cancel an order in case of an obvious pricing error, inability to make the product (for example an image unsuitable for weaving) or non-compliant content. In these cases we will notify you by email and refund the full amount within 14 days.

You can pay with the methods shown on the payment page (credit and debit cards and other methods available in your country). Payment is handled by Stripe, which processes your card details: we neither see nor store them. The amount is charged when you order and production starts only after payment is confirmed.

Prices are in euro. For deliveries within the European Union the price shown includes VAT and is the same in every EU country; the VAT included is the VAT applicable under the rules of the country of delivery, and its amount is shown in the summary before payment and in the order confirmation. Shipping costs and any additional services are shown separately before you confirm.

Deliveries outside the European Union (and to territories outside the EU VAT area, such as the Canary Islands, Livigno or Campione d'Italia) are exports: Italian VAT is not charged. Duties, local VAT and clearance fees depend on the destination country: in the cart we show for each country whether they are payable by you on delivery (DAP) or already included in the price (DDP). See the Shipping page.

If you buy with a VAT number (Italian or from another EU country) you must fill in the "Invoice" section at checkout: in that case an electronic invoice is always issued and sent to you by email (for Italy also through the Interchange System). For EU businesses with a verified VAT number, VAT is not charged on deliveries outside Italy (non-taxable intra-Community supply).

If you buy as a private customer you can request an invoice in the same checkout section, before completing payment, by entering your tax code. Without a request you receive the order confirmation and the payment receipt.

Products are woven to order: the indicative production and delivery time is shown at checkout and in the order confirmation. Unless a different time is shown at checkout before payment, we ship within 30 days of payment. If we miss that deadline for reasons attributable to us, you may ask us to deliver within an appropriate additional period and, if that is not met either, cancel the order and receive a full refund.

Until delivery the risk of loss or damage is borne by us. Costs, carriers, countries served and duties are described on the Shipping page.

Ordito.art products are made to your specifications and clearly personalised. For this reason, under Article 59(1)(c) of the Italian Consumer Code (Legislative Decree 206/2005, implementing Article 16(c) of Directive 2011/83/EU), the 14-day right of withdrawal for distance contracts does not apply. Before payment we ask you to confirm that you understand this; your confirmation is recorded with the order and repeated in the order confirmation.

The Seller only sells personalised products: the additional services offered at checkout (for example rush production, file review, gift wrapping) can only be bought together with a personalised product.

Failing to collect the parcel is not a withdrawal and does not entitle you to a refund. A parcel not collected within the carrier's holding period (stated in its notice, usually a few working days) is returned to the Seller, which keeps the product for 60 days from its return: during that period you can ask for a new shipment, at your expense; after that the order is considered closed. Details are on the Shipping page.

The exclusion of withdrawal does not limit the legal guarantee of conformity granted to consumers by Articles 128 and following of the Italian Consumer Code. The Seller is liable for any lack of conformity that becomes apparent within two years of delivery; defects that become apparent within one year are presumed to have existed at delivery. The defect must be notified within two months of discovery and legal action is time-barred 26 months after delivery.

If the product is defective you are entitled, free of charge, to a replacement (remake) or, where possible, a repair, unless the remedy you choose is impossible or disproportionately costly; failing that, to a price reduction or termination of the contract. Details are on the Returns and withdrawal page.

For customers buying as a business or professional, the warranty against defects under Articles 1490 and following of the Italian Civil Code applies, with notice due within 8 days of discovery and a limitation period of one year from delivery.

The Site, the editor, the preview engine, texts, graphics and the Ordito.art marks belong to the Seller or are used under licence and may not be reproduced without permission. Automated data extraction from the Site or circumvention of its technical limits is not permitted.

The conditions of each discount or invitation code (validity, expiry, any usage limits) are stated when you receive it and in the cart, where the code is checked before payment. A discount code is applied at checkout before payment, has no cash value, cannot be exchanged for money and cannot be applied to an order already paid. We may cancel a discount obtained abusively or contrary to its conditions.

The Seller is liable to consumers in accordance with the law. Nothing in these terms limits liability for wilful misconduct or gross negligence, for personal injury or for consumers' mandatory rights.

We are not liable for delays or failure to perform caused by events beyond our reasonable control (for example carrier strikes, natural disasters, network outages), without prejudice to your right to cancel the order and receive a refund. We are not liable for damage caused by use or washing of the product not in line with the care instructions shown on the product page and label.

Towards business customers, the Seller's liability is limited, except for wilful misconduct or gross negligence, to the amount paid for the order concerned.

For any complaint write to ordini@ordito.art: we normally reply within 2 working days and in any case within 30 days.

If we cannot find a solution, you may contact an alternative dispute resolution (ADR) body listed under Article 141-decies of the Italian Consumer Code, for example the mediation service of the competent Chamber of Commerce, or, if you live in another EU country, the European Consumer Centre in your country. We are not obliged to take part in ADR, and ADR does not prevent you from going to court.

These terms are governed by Italian law. If you are a consumer resident in another country, you keep the protection of the mandatory rules of your country of residence. Disputes with consumers fall within the jurisdiction of the court of the consumer's place of residence or domicile, if in Italy; otherwise EU rules on jurisdiction apply. For business customers the courts of Milan have exclusive jurisdiction.

We may update these terms, stating the version date at the top of the page. Orders already confirmed remain governed by the version accepted at the time of purchase.