Contact

For any request write to ordini@ordito.art: it is the only address for orders, support, invoices, guarantee, complaints and requests about your personal data. We normally reply within 2 working days and in any case within 30 days. Always quote your order number if you have one: it helps us answer right away.

We do not offer phone support: email lets us keep track of every request and receive photos and documents.

If the product has a defect, write to us within 2 months of discovering it with your order number, a description and a few photos. If the parcel arrives damaged, photograph the packaging and contents and write to us, ideally within 48 hours, keeping the packaging. How the guarantee and complaints work is explained in Returns and withdrawal and in the Terms of sale.

To exercise your rights over your personal data (access, rectification, erasure, objection and the other rights under the GDPR) write to the same address. You can also ask for your account to be deleted directly from your account. All the details are in the Privacy notice.

Many answers are already in the FAQ, on the Shipping page and in Returns and withdrawal. In your account you can follow the status of your orders, download the invoices you requested and manage addresses and designs.

Ordito.art is a service of CATS S.R.L., Via Friuli 8/B, 20135 Milano (MI), VAT no. IT08558220961. Full company details are at the bottom of this page and in every email we send you.

For partnerships, press and bespoke projects for companies use the same address and state the topic in the subject line.